30-Day Satisfaction Guarantee
We stand behind every product we sell. If you're not completely satisfied, return it within 30 days for a full refund or exchange.
Return Eligibility
To be eligible for a return, items must meet the following conditions:
- Returned within 30 days of delivery
- In original, unused condition
- Complete with all original packaging, accessories, and documentation
- Include original receipt or order confirmation
- Not damaged by misuse or normal wear
- Items damaged by customer misuse or modification
- Custom or personalized products
- Software or digital products that have been downloaded
- Items without original packaging or missing components
- Perishable goods or items with limited shelf life
How to Initiate a Return
Contact Our Support Team
Email us at [email protected] or call +380 XX XXX XXXX with your order number and reason for return. Our team will guide you through the process.
Receive Return Authorization
We'll provide you with a Return Merchandise Authorization (RMA) number and prepaid return shipping label within 24 hours.
Package Your Return
Securely pack the item(s) with all original accessories, manuals, and packaging. Include the RMA number on the package.
Ship Your Return
Use the prepaid return label we provided. Drop off at any authorized shipping location or schedule a pickup.
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 3-5 business days.
Return Processing Timeline
Refund Information
Refund Methods
Refunds will be processed using the same payment method used for the original purchase:
- Credit/Debit Cards: 3-5 business days
- PayPal: 1-2 business days
- Bank Transfers: 5-7 business days
- Digital Wallets: 1-3 business days
Partial Returns
For orders containing multiple items, you can return individual items. The refund will be calculated based on the proportional cost of the returned item(s), including applicable taxes and shipping adjustments.
Shipping Costs: Original shipping costs are refundable only if the return is due to our error (defective item, wrong item shipped). Return shipping is always free with our prepaid labels.
Exchanges
We offer exchanges for:
- Defective or damaged items
- Incorrect items shipped
- Size or color variations (where applicable)
To request an exchange, follow the same process as returns but specify that you want an exchange. We'll expedite shipping of the replacement item once we receive your return.
International Returns
International customers can return items following the same process:
- Contact our support team for return authorization
- We'll provide international return shipping labels
- Customs forms will be prepared for you
- Return shipping costs are covered by NextAds Agency
- Additional processing time may apply for customs clearance
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately with photos of the damage
- Do not attempt to repair or modify the item
- We'll provide immediate return authorization
- Expedited replacement or full refund will be processed
- No restocking fees or return shipping costs
Warranty vs. Returns
Return Policy (30 days)
- Full refund or exchange
- Any reason (satisfaction guarantee)
- Original condition required
Manufacturer Warranty (varies by product)
- Repair or replacement for defects
- Manufacturing defects only
- Longer coverage period
For items outside the 30-day return window, manufacturer warranty may still apply. Contact us for assistance with warranty claims.
Special Circumstances
Holiday Returns
Items purchased during holiday periods (November 1 - December 31) have extended return periods until January 31 of the following year.
Gift Returns
Gift recipients can return items without the original receipt by providing:
- Order confirmation email (if available)
- Gift receipt
- Contact information of the original purchaser
Bulk Orders
Orders containing 10 or more units may have special return terms. Contact our sales team for specific policies on bulk returns.
Return Fees and Exceptions
NextAds Agency covers return shipping for most situations. However, return fees may apply for:
- Returns due to customer error after 14 days
- Multiple returns of the same item type
- Items requiring special handling or disposal
- Returns without proper authorization (RMA)
No Restocking Fees: We never charge restocking fees for standard returns in eligible condition.
Customer Satisfaction Commitment
Our goal is your complete satisfaction. If you're not happy with your purchase or our return process:
- Contact our customer service manager directly
- We'll work with you to find a satisfactory solution
- Your feedback helps us improve our products and services
- Long-term customer relationships are our priority
Need Help with a Return?
Our customer service team is here to help make your return process smooth and hassle-free:
Returns Email: [email protected]
Customer Service: [email protected]
Phone: +353860836301
Hours: Monday-Friday 9:00 AM - 6:00 PM (EET)
Average response time: Less than 2 hours during business hours
Policy Updates
This Return Policy may be updated periodically to reflect changes in our procedures or applicable laws. The current version is always available on our website. Changes will be communicated through:
- Website notifications
- Email updates to registered customers
- Social media announcements
Last Updated: January 15, 2025
Effective Date: This policy applies to all orders placed after this date.
Our Promise: We're committed to making returns as easy as possible. If you have any questions or special circumstances, don't hesitate to reach out. Customer satisfaction is our top priority, and we'll work with you to ensure a positive experience.